Terms and Conditions

>Terms of Service

 
In General
 
MISSION XV INC. (“missionxv.com”) owns and operates this Website. Your use of this Website and the products and services available through it (collectively, the “Services”) are subject to the following terms, conditions, and notices (the “Terms of Service”). By using the Services, you agree to all of the Terms of Service. We may update these terms from time to time, so please check back regularly for updates.
 
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if the Website is unavailable for any reason. We may restrict access to some parts or all of the Website from time to time.
 
This Website may contain links to other websites (the “Linked Sites”), which are not operated by MISSION XV INC. We have no control over the Linked Sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
 
Prohibitions
 
You must not misuse this Website. Prohibited activities include committing or encouraging criminal offenses, transmitting viruses or other harmful materials, hacking, causing annoyance to other users, infringing upon the rights of others, and sending spam. Breaching this provision may constitute a criminal offense.
 
Intellectual Property, Software, and Content
 
The intellectual property rights in all software and content on this Website remain the property of MISSION XV INC. or its licensors. You may use this content for personal use only and not for commercial purposes. Reproduction or distribution of this content is prohibited without our consent.
 
Terms of Sale
 
By placing an order, you agree to the following terms and conditions. Orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order request.
 
Delivery times may vary depending on availability and external factors. You must be over 19 years of age and possess a valid payment method to place an order. All details provided must be accurate, and you must have sufficient funds to cover the cost of the goods. Prices are subject to change.
 
(a) Our Contract
 
Upon placing an order, you will receive an acknowledgment email. However, this email does not constitute acceptance of your order. A contract between us will only be formed once we send confirmation that the ordered goods have been dispatched.
 
(b) Pricing and Availability
 
While we strive for accuracy, errors may occur in the pricing or description of goods. If an error is discovered, we will inform you as soon as possible. Delivery costs will be added separately and displayed clearly during checkout.
 
(c) Payment
 
Payment is processed upon order confirmation. Once dispatched, your payment will be considered a deposit against the value of the purchased goods.
 
Disclaimer of Liability
 
The material on this Website is provided without any guarantees or warranties as to its accuracy. We are not liable for any damages arising from the use of this Website.
 
Indemnity
 
You agree to indemnify and hold harmless MISSION XV INC. from any third-party claims arising from your use of this Website.
 
Variation
 
We reserve the right to amend or remove Services without notice.
 
Invalidity
 
If any part of these Terms of Service is unenforceable, the remaining provisions will remain in effect.
 
Complaints
 
Please contact us with any complaints or comments.
 
Waiver
 
Our failure to enforce any provision does not waive our rights.
 
Entire Agreement
 
These Terms of Service constitute the entire agreement between you and MISSION XV INC.
 
Delivery/Shipping Policy
 
Most items are in stock and ready to ship. If an item is not in stock, we will provide an ETA and offer the option to cancel your order. Custom-made items usually ship within 4 to 12 weeks. You will receive tracking information via email once your order ships. Shipping costs are calculated separately.
 
For FEDEX International Shipping (UK/Italy/Malaysia/Japan), certain rural areas may require custom shipping pricing. Please note that FEDEX pricing for the rest of the world ranges from $36 to $65.
 
Return Policy
 
All sales are final except for special circumstances. Authorized returns must be initiated via email (sales@missionxv.com) and may be subject to a 15% restocking fee. In the event of damaged or defective items, please notify us within 24 hours of receipt via email (sales@missionxv.com).