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Most commonly asked questions

What are your shipping costs along with return policy?

Mission XV ONLY ships with FEDEX from our warehouses in Canada and the United States.

Our flat rate shipping costs below:

  • $10 Canada
  • $10 USA
  • $35 International

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What are your methods of payment and sales terms?

We currently accept most major credit cards, electronic mail transfers (Canada), wire transfers for wholesale orders. All sales are final.

What country do you ship out of and with what courier company do you use?

We ship out of Canada and the United States. We use Fedex Priority for all shipments with signed adult signature requirements. We do not ship to P.O. boxes. View shipping policy.

What is the status of my order?

Please allow 2-3 business days for processing once an order has been placed. You can track your status by heading over to our order tracker or contact form.

How do I obtain my tracking number?

Tracking numbers will be automatically sent to your email once your order has been sent. Emails will be sent through FEDEX.COM.

My Mission XV product has a problem.

We apologize that you are having issues with your product, please fill out our servicing form and we’ll reply back to you right away! Hardware issues.

Do you wholesale?

Yes, we offer competitive pricing, great support and fast shipping to our wholesale clients. To apply for a wholesale account, please fill in our wholesale application.

Have a question?

What’s the best build for my RDA?
Our Mission Facebook Community can help you find answers.

Ask the community

Beware of counterfeits

Mission XV ensures that every product that we make are the exact same as intended to the consumer. We have had reports of consumers experience shorting, leakages and overheating issues with their hardware due to using MISSION XV clones. Always purchase directly from MISSION XV or from a reputable dealer to avoid issues. 

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