>SHIPPING POLICY

 
Mission XV exclusively utilizes FEDEX for shipping from our warehouses located in Canada and the United States.
 
Please note that FEDEX International Shipping is available for destinations such as the UK, Italy, Malaysia, Japan, etc., for packages up to 1.1lbs. Certain rural areas may require custom shipping pricing. If your order necessitates custom shipping pricing, Mission XV will contact you directly. We reserve the right to cancel any orders. (Please be aware that FEDEX pricing for the rest of the world ranges from $36 to $65).
 
Restrictions:
Mission XV does not ship to Greece or any countries that classify vaping products as prohibited.
 
Customs Charges:
Customers are responsible for customs charges specific to their location. MISSION XV does not assume responsibility for any customs charges. 
 
Refund Policy:
All sales are final, however, in certain circumstances where a product requires a refund, there will be a 15% restocking fee deducted from the refunded amount. This is subject to approval and must be authorized via email (sales@missionxv.com).
 
Color Accuracy:
We cannot guarantee that a product’s color will perfectly match what you see on your computer screen due to screen variations. If you have doubts about a product’s appearance, we recommend contacting us for more information before placing your order.
 
Damaged or Defective Items:
In the rare event of an item arriving damaged or defective, customers are required to notify us via email (sales@missionxv.com) within 24 hours of receipt. Customers should retain all packaging and shipping materials until further instructions are provided.
 
All Sales Final:
All sales are final, as stated in our user agreement once orders are placed.
 
Combining shipments:
Existing orders are able to be combined by using CODE: COMBINE.
 
We have the right for refusal if orders are on pre-order. improper use of the combine code will result in refusal of sale.