SHIPPING POLICY

Mission XV ONLY ships with FEDEX from our warehouses in Canada and the United States.

Our North American shipping costs below:

  • $10 North American (8-10 Business Days)
  • $15 North American (4-7 Business Days)
  • $17 North American Express (1-3 Business Days)

Our International shipping costs below:

  • $35 International (5-7 Business Days)
  • $40 International (1-4 Business Days)


FEDEX International Shipping (UK/Italy/Malaysia/Japan etc.) up to 1.1lbs only, certain rural areas will require custom shipping pricing. If an order requires custom shipping pricing, Mission XV will contact the customer. We have the right to cancel any orders. (Keep in mind FEDEX pricing for Rest of the world is $36 to $65).

Mission XV does not ship to Greece or any Countries that classifies vaping products to be prohibited.

Customers are responsible for customs charges for their location. MISSION XV does not take responsibility for any customs charges. All sales are final except for special circumstances, a full refund minus all shipping and customs costs. All returns must be authorized first by email (sales@missionxv.com).

We cannot guarantee that a product’s colour will match exactly what you see on your computer screen, as all screens are different. If you are unsure of how a product will look in real life, we encourage you to contact us for more information before placing your order.

In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via email (sales@missionxv.com) within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.

Customers may cancel an order at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option.